FAQs for Moving Local or Long Distance

FAQ Categories

Customer Service

Moving and Packing

Liability

Questions & Answers

Customer Service

Where are you located?

Michigan City

900 Highway 212
Michigan City, IN46360
219-874-3274

 

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South Bend

1865 N Kenmore St
South Bend, IN46628
219-233-1111

 

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Stevensville

5489 Red Arrow Hwy
Stevensville, MI49127
269-428-2118

 

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Is your storage facility accessible to get to?

It is but this will typically cause labor charges.   Household goods are stored in large wooden vaults that are fork lift portable and they are stored in a racking system.    If a customer needs to remove items early it will induce labor costs for us to de-vault the items and then re-vault the items remaining in storage.   If a customer anticipates needing to remove items early, there are ways to plan to help minimize the labor costs associated with doing so.

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Moving and Packing

Can you help me pack?

Absolutely. We can have professional packers come to your residence and pack everything. There is an additional charge for this - please visit this page for more information 

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Do I have to disassemble my furniture?

Our crew will dismantle beds and remove the table legs, as well as detach bookshelves from desks and perform any other minor disassembly necessary to transport your goods safely. These services are included in the cost of your move. Some items, depending on the labor involved, are the customer’s responsibility to take apart. If you have any questions about a specific item, please discuss this matter with your relocation consultant.

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Can move my personal vehicle?

Yes, we can.

We can move autos inside our vans with your household goods but this is not a service we can typically offer because of the amount of household goods tonnage that needs to be hauled.   We can direct our customer’s to third party auto haulers and even get pricing for them and include the cost with their household goods shipping costs so that they only have to make one payment.

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Do you move out of state?

Yes, we do interstate, long distance moves and international moves.   Our interstate carrier is Allied Van Lines and we set up international moves through Allied International.

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Do you charge extra to pack?

Pack is a 'broad' term that needs more context.   To movers it means box everything up.  Customers often take “pack” to mean load the truck.  Callan moving doesn't charge additional to load the truck, that is included in the cost. We do provide packing (boxing) services and there is an additional cost for this service.

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Do you move baby grand pianos?

Yes, we move pianos and will move them on a stand alone basis. Please contact us directly for a Quote!

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Liability

Are you liable for press-wood furniture?

Press-wood (or particleboard) furniture is purchased flat-packed (factory-packed) and assembled within your home. Furniture like this is not designed to be moved in an assembled state (it typically cannot bear the stresses of relocation). In these situations, our customers have two options: we can move the item assembled, but you will be asked to sign a waver absolving us from any liability for it. Or, you can choose to disassemble it on your own or have us disassemble it. In our professional opinion, disassembling it will result in the safest move.

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Do we weigh the truck?

If your move goes over 40 miles within the state, the truck will be weighed.   On interstate shipments your truck will be weighed if you are given a weight based estimate or a not to exceed estimate.   If you are given a binding interstate estimate the truck will not be weighed. 

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Are you liable for my possessions?

We are liable on the minimum basis of $0.60 per pound per article (the industry standard). However, we also offer Extra Care Protection, which covers your goods for their replacement value. Please contact your relocation consultant for details.

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